ISO 9001 Accreditation
ISO 9001 is the internationally recognised standard for the quality management of businesses. In 2009/2010 Urban Dynamics Gauteng Inc embarked on the mammoth task of achieving ISO 9001 accreditation. The purpose of this was to ensure that the organisations primary focus remains on the delivery and quality of services and products to our clients. A secondary focus was to ensure that all employees have a common understanding of the standard of the quality. The process was aimed at identifying client needs and expectations and ensuring that these are met to the satisfaction of clients. The accreditation process entailed documenting all process and procedures currently used within the organisation, and where there were gaps identified, to formulate new procedures. A quality manual was adopted by the Board of Directors as the official quality manual for the organisation. All staff members have been trained on these policies and procedures and the effective implementation of the system was verified by regular inspections, reviews and audits. The audits compare the management practice against the requirements of the written procedures. Where there are instances of non-conformance, these are documented and preventative and corrective measures taken to ensure future compliance. The quality objectives are continuously reviewed and any changes are communicated throughout the organisation to ensure continued compliance. The review of the quality management system is done through a process of monthly internal audits, annual external audits, core team quarterly reviews and annual management review. These are all aimed at ensuring that the policies and procedures are still relevant and are adhered to. This process started in November 2009 and culminated in the organisation being ISO 9001 accredited in March 2010 (see attached certification). The formal accreditation represents a prominent milestone for the organisation as it signifies the company’s commitment towards providing high quality professional services to our clients and thereby to ensure that we meet their needs and expectation. Urban Dynamics Gauteng Inc has achieved a level of professional service commensurate with its well proven reputation for Quality and Service and maintains and improves its ISO 9001 Quality Management Programme in order to further endorse this position. Urban Dynamics has made a commitment to continually improve on the level of quality of service and thus to maintain its coveted ISO 9001 accreditation. Download Urban Dynamics' ISO 9001 Accreditation Certificate here. The UD Quality Management System is ISO 9001 Accredited. Any customer comments and complaints should be forwarded to the Managing Director:
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News


As early as 1997, the Gauteng Department of Housing and Local Authority at that time (Western MLC) invited development proposals for a large housing initiative situated to the West of Soweto on portions of the farms Doornkop 239 I.Q. and Zuurbult 240 I.Q. This housing project was placed on hold due to the parallel identification of a provincial small farmers resettlement programme.
Emil Nothnagel, Urban Dynamics' Local Economic Development Specialist will publish several articles on Local Economic Development in South Africa via the Urban Dynamics website, during the next few months.